Current Vacancies

IT

IT Service and Resilience Manager

Leatherhead

Job Ref
SARM - 001
Location
Leatherhead

IT Service Operations IT Service and Resilience Manager 12
Purpose & Objectives of the Role
The IT Service and Resilience manager will lead the maintenance and improvement of PCL’s resilience programme which covers both Business Continuity and Disaster Recovery. It is envisioned the role holder will allocate 50% of their time to Business Continuity and Disaster Recovery activities and 50% of their time to IT Service Operations, particularly ITIL process improvement and Major Incident Management.
Primary Duties & Responsibilities
• Take ownership of Premium Credit’s Business Continuity Management System and lead Premium Credit’s Resilience Steering Committee.
• Identify areas for improvements to PCL’s Business continuity lifecycle
• Lead on PCL’s ISO22301 certification assessments and internal and external audits
• Build, Develop and streamline the Business continuity lifecycle for PCL, maintaining its ISO22301 certification
• Complete Business Impact Analysis ensuring business critical activities are understood, documented and as necessary have controls implemented to treat, tolerate, transfer or terminate any risk to critical processes and systems
• Ensure PCL’s recovery and resilience strategies are tested regularly ensuring thorough preparation, delivery and post exercise analysis and reporting is completed
• Ensure RTO’s and RPO’s for all systems are logged, agreed and are achievable
• Identify continuous improvement opportunities
• Own risk assessments of PCL’s resilience arrangement taking input from horizon scanning
• Leading Major Incidents as required
• Complete Post Incident Reviews, identifying root cause and lessons learnt and track these through to completion
• Vendor ownership and management as required
• Support ITIL improvements in line with good practice and ISO2000
• Be ready and willing to support PCL in testing, exercising and incident response out of hours as required
• Lead on PCL’s Business Continuity RFP’s and RFI’s for external parties
• Build and deliver world class scenario exercises, engaging with all management levels
• Ensure business continuity onboarding of staff is completed
• Conduct ongoing horizon scanning
• Provide regular and adhoc reporting as required
• Highly proactive
• Lead the values, make a positive contribution to PCL’s culture by being
- Considerate – acting with honesty and integrity, and putting customer needs at the heart of everything we do;
- Collaborative – working, succeeding and celebrating together;
- Accountable – taking accountability for actions, delivering on promises and proactively calling out and learning from mistakes;
- Driven – striving for excellence and continuous improvement.
• At all times comply with the Premium Credit Code of Conduct and related policies issued from time to time, in particular the Fit and Proper Policy.
• Attend and complete any mandatory Compliance training within required timeframes.
• Other such duties and responsibilities as may reasonably be required from time to time.
Controlled Function


Approved Person Code of Conduct



Reporting to
Service Operations Manager

Direct Reports

Budgetary and mandate limits
None
Regulatory, Risk and Quality Responsibilities
The individual will adhere to:
• Relevant regulation and legislation
• PCL policies and procedures
• And the individual will act at all times in accordance with the PCL Conduct Risk Appetite.
• PCL defines conduct risk as ‘The risk that PCL make error in judgement and / or execution of activities that leads to unfair outcome created for customer; or non compliance with regulation or legislation’.
• PCL has no appetite for conduct risk, but where our conduct does give rise to unfair outcomes timely corrective action is taken.
• Premium Credit takes the confidentiality and security of all personal data extremely seriously and all employees are required to handle personal data in accordance with the Company’s Acceptable Use Standard, Data Protection Policy and the requirements of GDPR.
• Where the individual is responsible for managing people, he/she is also responsible for ensuring that they comply with the above.

Qualifications/Skills/Experience

Required:
Minimum 3 years working within business continuity within a regulated environment
Highly knowledgeable of ITIL processes
Proven Major Incident Management experience
Strong analytical, organisational and decision making skills
Excellent communicator
Excellent report writing
Excellent team player
Highly proficient with Microsoft Word, Excel, Outlook, PowerPoint
Preferred:
Experience of working within a DevOps model
Administrator level experience of ITSM tools
Administrator level experience of XMatters
MBCI Certified

Function
IT Infrastructure
Status
Full Time
Type
Permanent
Hours
37.5


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Marketing

External Communications Executive

Leatherhead

Job Ref
HKSHC1605/SG-MI
Location
Leatherhead
Salary
£25,000 - £30,000 per annum

External Communications Executive
Leatherhead, Surrey

Are you looking for the opportunity to make your mark as a Junior External Communications Manager? Want to help shape the voice and brand of a fresh-thinking finance business? If so, we’d love to hear from you.

About Us

Premium Credit is the leading insurance premium finance company in the UK and Ireland. We’re now looking for an External Communications Executive to join us in Leatherhead.

The Benefits

- Salary of £25,000 - £30,000 per annum
- Pension
- 25 days’ holiday

In this exciting role, you’ll have the chance to act as a champion of our brand, bring your ideas to the table and really make your mark.

Fostering a collaborative and open environment, we offer excellent development opportunities and ensure that hard work is recognised and celebrated.

You’ll be supported to build on your existing skill-set, utilise your creativity on a daily basis and become a key player within our talented Marketing Team.

The Role

As an External Communications Executive, you’ll create and co-ordinate our external communications to customers and partners, ensuring messages are engaging, consistent and in the correct tone of voice.

Reporting to the Marketing Director, you will:

- Manage the end-to-end communications process, from brief to measuring performance
- Adapt our style and channel based on the audience
- Provide advice and guidance to colleagues
- Identify ways to enhance communications processes

About You

To join us as an External Communications Executive, you will need:

- Experience in a communications function, including tools such as email, social media and CRM
- Previous experience of building and maintaining strong working relationships with key stakeholders at all levels of the organisation
- Strong copywriting skills
- A highly-organised approach and the ability to juggle multiple activities
- Great written and verbal communication skills

We’d like to hear from you if you’ve worked as an External Communications Executive, Communications Executive, Marketing Executive, Marcoms Executive, Marketing Communications Executive, Campaign Executive or External Communications Co-ordinator.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next step as an External Communications Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Marketing
Status
Full Time
Type
Permanent


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Internal Communications and Engagement Executive

Leatherhead

Job Ref
ACGCO1605/SG-MI
Location
Leatherhead
Salary
£25,000 - £30,000 DOE

Internal Communications and Engagement Executive
Leatherhead, Surrey

About Us

Premium Credit is the leading insurance premium finance company in the UK and Ireland. We are now looking for an Internal Communications and Engagement Executive to join our team.

The Benefits

- Salary of £25,000 - £30,000
- Pension
- 25 days’ holiday (plus the option to purchase additional days)
- Life Assurance
- Income Protection
- Eligibility for an annual discretionary bonus

This is the ideal role for an employee communications or engagement professional to take on a fresh challenge with our growing, innovative organisation.

We’re the leaders at what we do, and you’ll be helping us shout our achievements from the rooftops and making sure everyone from the boardroom to the broom cupboard knows about where we are going and how well we are doing.

You’ll discover a thriving culture here at Premium Credit and we’re proud of what we have achieved. You’ll be given plenty of autonomy and the chance to take this role further than before, implementing ideas and making a grass-roots impact on our organisation.

Your Role

As an Internal Communications and Engagement Executive, you will be tasked with delivering a range of strong internal communications that engage employees and deliver messaging that is on point and consistent.

You’ll be an ambassador for our brand and will be instrumental to promoting and shaping organisational culture.

Reporting in to the HR Director, you will work closely with the Marketing Director and the Marketing function. In particular you will work closely with the External Communications Executive.

Your role will also include:

- Taking ownership of the development and delivery of activities that build employee commitment
- Creating internal communications
- Developing better ways of working
- Helping to connect employees with our culture, values, mission and vision
- Utilising internal employee engagement surveys to gauge buy-in
- Promoting the adoption of key initiatives
- Using feedback from senior stakeholders to support your work
- Delivering demonstrable improvements to our organisation

About You

To be considered as an Internal Communications and Engagement Executive, you will need:

- Experience in a communications and/or employee engagement function
- Strong copywriting skills with excellent attention to detail
- To be highly motivated and comfortable driving actions forward independently using your own initiative
- Excellent organisation skills with the ability to juggle multiple activities and see initiatives through to conclusion
- Experience of building and maintaining strong working relationships with key stakeholders at all levels of the organisation
- Excellent verbal and written communication skills

Experience of using digital tools such as social networking and intranet would be beneficial to your application. Experience of employee retention initiatives would also be an advantage, as would experience of promoting and supporting an internal brand.

Other organisations may call this role Communications and Engagement Executive, Employee Engagement Executive, Communications Executive, Employee Engagement Specialist, or Employee Engagement Officer.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready for a career-defining role as an Internal Communications and Engagement Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Function
Marketing
Status
Full Time
Type
Permanent


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